Where to Access Help & Resources
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If you are feeling overwhelmed or are experiencing high levels of stress, it is important to talk to someone about how you are feeling. Reaching out for support can be very helpful in managing stress and reducing overwhelming thoughts or emotions. There are several local supports and services available for assistance.
Given the current closures and restrictions on operating hours for several organizations across Windsor-Essex County, call ahead of time to each organization prior to accessing any in-person services or utilize the telephone-based or online services listed below.
For Adults & Young Adults
Community Crisis Centre: Hôtel Dieu Grace Healthcare (HDGH)
HDGH’s Community Crisis Centre offers mental health services for individuals ages 16+ who are experiencing an acute mental illness and/or psychosocial crisis. The Community Crisis Centre offers intervention services 24/7 to individuals who require immediate assessment, psychosocial intervention, medical intervention or support. Services are provided at no cost upon presentation of a valid OHIP card. Available services include:
- 24-Hour Crisis Telephone Line: 519-973-4435.
- Walk-In Crisis Services: Community Crisis Centre within the Transitional Stability Centre
744 Ouellette Avenue
8:00 a.m. – 8:00 p.m. 7 days/week
- Windsor Regional Hospital: Ouellette Campus, Emergency Department
1030 Ouellette Avenue
7:00 a.m. – 11:00 p.m. 7 days/week
Canadian Mental Health Association – Windsor-Essex County Branch (CMHA-WECB)
The Canadian Mental Health Association – Windsor-Essex County Branch offers a variety of mental health programs and services, including those for individuals with serious to moderate mental illnesses, substance use issues, bereavement issues, and many others. Please visit their website for more information about the programs and services that are available.
A pandemic therapist is currently available through CMHA-WECB to offer support to individuals aged 16+ who are struggling with moderate to severe anxiety, depression, grief, trauma, PTSD, or other mental health concerns as a result of the COVID-19 pandemic. To be referred to this service, please contact the Coordinated Access Line at 519-973-4435.
Bounce Back Ontario
Bounce Back Ontario is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression, and anxiety, stress, or worry. Delivered over the phone with a coach and through online videos, individuals will have access to tools that will support them on their path to mental wellness.
Family Services Windsor-Essex – Financial Fitness Services
Family Services Windsor-Essex offers a wide range of financial counselling and education services through the Financial Fitness Program, including free consultations, budgeting sessions, debt management services, and financial coaching. Financial Fitness services are currently being offered over the telephone. Please contact FSWE at 519-966-5010 to set up a telephone session or to get more information.
Employee Assistance Program (EAP)
Several employers in Windsor-Essex County offer an EAP benefit to their staff members. EAP is an employee assistance program that offers employees access to free, professional, and confidential counselling, coaching, and consulting services 24/7. These services can help manage personal, family, financial, or work-related concerns related to a wide variety of issues.
Consult with a manager, immediate supervisor, or Human Resource Department in the workplace to learn more about whether an EAP or FEAP benefit (Family and Employee Assistance Program) is available to staff members, and further information about locations, operating hours, and current methods of access.
Big White Wall
The Big White Wall is an online community that allows individuals to interact with a supportive network of community members when dealing with anxiety, depression, or other mental health issues. Services are clinically managed and designed to support those with mild to moderate need, while having the infrastructure to case manage individuals at risk. The Big White Wall also offers a vibrant peer-to-peer community where individuals with shared experiences can receive and offer support to one another. Services can be accessed by online members 24/7. These services are also moderated 24/7 by trained practitioners who keep online members safe and facilitate the process of helping people in an online environment.
Distress Centre of the Downtown Mission
The Distress Centre of the Downtown Mission offers free and confidential support services through their support line 365 days a year from 12pm-12am each day. This service provides emotional support, crisis intervention, community referrals, and other supports over the phone to adults and youth who need assistance or information. Support services can be accessed by calling 519-256-5000 during their service hours.
The Mental Health & Addictions Urgent Care Centre (MHAUCC)
The Mental Health & Addictions Urgent Care Centre (MHAUCC) was developed by CMHA-WECB and HDGH in response to the COVID-19 pandemic. This service is intended to support individuals aged 16+ who are experiencing a mental health or substance use crisis and cannot safely wait for community mental health and substance use support. It provides support to individuals who are experiencing an urgent mental health or substance use concern and require urgent care. It also serves individuals who are at risk of worsening mental health conditions during the pandemic and may require hospitalization.
Services are available at CMHA-WECB, which is located at 1400 Windsor Avenue. For more information about the services and programs available, please contact CMHA-WECB at 519-257-5111 ext. 77968.
Centre for Addiction & Mental Health (CAMH) – Managing Your Stress and Anxiety during COVID-19 Mobile Application
The Centre for Addiction & Mental Health has developed a mobile application in response to the COVID-19 pandemic that provides evidence-based coping strategies to help people manage stress and anxiety during this time. The mobile application is available for download on Android and iOS. To learn more about the mobile application, please visit CAMH’s website.
CommUnity Partnership (CUP)
CommUnity Partnership is offering their client services via telephone and email during the COVID-19 pandemic. Client services include counselling, wellness checks, advocacy, and support. To access services, please contact CUP by phone at 519-966-8203 or by email at email@example.com.
Good 2 Talk
Good 2 Talk provides free and confidential mental health and substance use support services for post-secondary students in Ontario during the COVID-19 pandemic. To access services, please call 1-866-925-5454 or text 686868.
Southwest Ontario Aboriginal Health Access Centre (SOAHAC)
The Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is providing crisis counselling support services by telephone to individuals from First Nations, Metis, and Inuit communities during the COVID-19 pandemic. Please contact SOAHAC by phone at 519-916-1755 for more information about the services available or to schedule a telephone appointment.
Hope for Wellness Hotline
The Hope for Wellness Hotline offers immediate mental health counselling and crisis intervention services to all persons who are Indigenous across Canada during the COVID-19 pandemic. Telephone support is available 24/7 by phone at 1-855-242-3310 or through online chat.
For Individuals & Families
Windsor-Essex Care Coalition – Windsor-Essex Counselling Support Line (WECSL)
The Windsor-Essex COVID Care Coalition has developed the WECSL to help people access professional counselling services during the COVID-19 pandemic. The WECSL is a temporary support line set up to provide timely, safe, and responsive telephone counselling support to people who may be experiencing difficulties with coping at this time. The confidential support line is available to everyone in Windsor-Essex County, including individuals, couples, seniors, and families. Their team consists of professional counsellors who are members of the Ontario College of Social Workers and who are experienced in providing counselling services. The WECSL is a 24/7 service that is offered in both English and French. Translation services are also available. To access the helpline, please call 519-946-3277 or 1-877-451-1055.
Wellness Together Canada: Mental Health and Substance Use Support
Wellness Together Canada is a new online portal launched by the Honourable Patty Hajdu (Minister of Health) for mental health and substance use support during the COVID-19 pandemic. This service connects Canadians to peer support workers, social workers, psychologists, and other professionals for confidential chat sessions or phone calls. The online portal also makes it easier to find credible information about COVID-19 and can help individuals address mental health and substance use issues.
Family Services Windsor-Essex (FSWE) - Counselling Appointments and Walk-In Counselling Clinics
Counselling appointments and walk-in counselling clinics are available through Family Services Windsor-Essex. Affordable counselling fees are determined through a sliding scale based on household income, family size, and ability to pay, which may be covered through a workplace Employee Assistance Program, a healthcare benefit/package, or a financial subsidy.
At this time, counselling appointments and walk-in counselling clinics are being coordinated and offered over the phone by calling 1-888-933-1831 or 519-966-5010. In-person counselling appointments, wellness groups, and walk-in clinic services are unavailable at this time. Please contact FSWE directly by telephone to set up a telephone session with a qualified counsellor.
W.E. Trans Support LGBTQ Community Health & Wellness Centre
W.E. Trans Support is offering increased access to support services for the LGBTQ community and their families during the COVID-19 pandemic. Counselling and peer mentorship services are being offered over the phone and through online methods and the support line has increased its hours to 8:00 a.m.-10:00 p.m. Other services include curbside and delivery support for the W.E. Trans Support foodbank, a hormones replacement therapy relief program, and other services and supports. To access services, please visit the W.E. Trans Support website or call 1-833-938-7267.
For Children & Youth
Regional Children's Centre
The Reginal Children's Centre provides quick and confidential access to mental health services for children and youth ages 18 and under and their families/guardians. As a result of COVID-19, RCC is offering walk-in counselling clinic services by phone from 8:00 a.m. – 8:00 p.m. on Mondays-Thursdays and from 8:00 a.m. – 4:30 p.m. on Fridays by calling 519-257-KIDS. No appointment or referral is necessary. This service is provided free of charge.
Maryvale offers single session mental health services by phone during the pandemic to youth aged 13-17 and their families at 519-419-1397.
Teen Health Centre
The Teen Health Centre offers free and confidential counselling for youth ages 12-24 for a variety of mental health concerns, including stress, depression, grief, substance use, and more. Contact the Teen Health Centre ahead of time at 519-253-8481 prior to accessing any in-person services or visiting their location.
Kid's Help Phone
Kid's Help Phone offers supportive counselling, referrals, and text-based services to youth aged 29 and under who are in crisis or distress. This service is available 24/7 during the pandemic by phone at 1-800-668-6868 or by text at 686868.
Children First offers mental health services for young children and their families. Services include a wide range of preventative and treatment interventions, including child and family assessments, brief therapy and counselling, and other supports. Although their office is closed at this time, Children First is open and providing services. Please call 519-250-1850 to speak directly with a Children First staff member for more information.
For Older Adults
The Windsor-Essex Seniors Call Assurance Program
The Windsor-Essex Seniors Call Assurance Program offers free, confidential, and regular telephone checks-ins to adults ages 55+ in need of support during the COVID-19 pandemic. To access the support line, please call 1-877-771-2677. This service is available Monday – Friday from 9:00 a.m. to 4:00 p.m.
Life After Fifty
Life After Fifty continues to provide telephone assurance calls during the COVID-19 pandemic to older adults. This is a free service that provides assurance and social contact through weekly phone calls from a screened volunteer. To access this service, please call 519-254-1108.
For Support with Alcohol or Other Substance Use
Windsor Essex Community Opioid and Substance Strategy: Visit wecoss.ca for more detailed information on the impacts of COVID 19 on people who use substances and those who support them.
Where to Get Help: Resources for People Use Who Use Substances – A listing of local services and programs in Windsor and Essex County to support people who use substances.
Online Resources for People Who Use Substances or Recovering from Substance Use Disorder
- Alcoholics Anonymous: Offers online support
- Big White Wall, a 24/7 anonymous online education and discussion platform for mental health support.
- Narcotics Anonymous: Offers a variety of online and skype meeting options
- SAMSHA’s Virtual Recovery Resources factsheet.
- Self-Help Resources for Managing Chronic Pain and Mental Health – MacHealth
Find Other Programs and Services
For more information about mental health or substance use services in Windsor-Essex County, please contact Connex Ontario at 1-866-531-2600. Connex-Ontario offers free and confidential health services information for individuals experiencing mental health, substance use, or gambling issues. It also maintains a centralized and up-to-date database of treatment service information. By calling the above phone number, timely and accurate information about the services available in Windsor-Essex County will be provided, including:
- A detailed description of the service
- Where the service is located
- How to access the service
- How long the wait to access the service may be
For more information, please visit https://www.connexontario.ca/
Mental Health Information & Resources
To learn more about managing and preventing stress or promoting mental health and wellness during the COVID-19 pandemic, please refer to the following resources:
- Ministry of Health and Long-Term Care: COVID-19 Fact Sheet: Resources for Ontarians Experiencing Mental Health and Addictions Issues During the Pandemic
- Centre for Addictions & Mental Health: Mental Health and the COVID-19 Pandemic
Health Care Providers
- Centre for Addictions & Mental Health: Resources for Health Care Workers
- Canadian Centre on Substance Use & Addiction: Managing Stress, Anxiety, and Substance Use During COVID-19: A Resource for Health Care Providers
First Responders & Military Workers
- BC First Responders’ Mental Health: COVID-19 Resources
- Government of Canada (National Defence): Defence Team COVID-19 – Mental Health
- Workplace Strategies for Mental Health – Video Series to Support Mental Health during COVID-19
- Canadian Mental Health Association (National) – 6 Tips to Respond to Employee Anxiety about COVID-19
- Government of Canada: Managing Financial Health in Challenging Times
- Financial Fitness Windsor: COVID-19 Resources
Parents & Guardians
- School Mental Health Ontario: How to Support Your Child’s Mental Health during the COVID-19 Pandemic
Children & Youth
Post-Secondary Students & Staff
- Centre for Innovation in Campus Mental Health: COVID-19 Resources
- Canadian Psychological Association: Psychology Works Fact Sheet: Student Wellness and COVID-19
Persons with Disabilities and their Caregivers
- Canadian Association for Community Living – COVID-19 Resource Hub
- Centre for Addiction & Mental Health – COVID-19 Resources for Persons with Developmental Disabilities and their Families
Immigrants, Newcomers, & Refugees
- Centre for Addiction & Mental Health: Supporting the Mental Health of Immigrants & Refugees during COVID-19 Webinar
- Centre for Addiction & Mental Health: Building Capacity to Support the Mental Health of Immigrants and Refugees – A Toolkit for Settlement, Social, and Health Service Providers
- Centre for Addiction & Mental Health: COVID-19 Resource Hub for Service Providers Who Support Immigrants and Refugees
- The Assembly of First Nations: Mental Wellness and COVID-19 – Tips and Considerations
- Government of Canada: Coronavirus (COVID-19) and Indigenous Communities
For more information and resources, please visit the Mental Health Commission of Canada’s Resource Hub for Mental Health and Wellness during the COVID-19 Pandemic.