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In the spring of 2016, our organization demonstrated our ongoing commitment to provide excellent programs and services to the residents of Windsor-Essex County by beginning our official pursuit of bronze certification.

The bronze certification process with Excellence Canada consisted of a number of activities including:

  • An organizational gap analysis.
  • A staff survey.
  • The development and implementation of a detailed action plan
  • Training and development activities.
  • Efforts to better understand our clients’ needs and make them the focus of our programs and services.
  • Documentation and improvement of internal processes.

On June 16, 2017, our organization was informed by Excellence Canada that we successfully achieved bronze level certification. In addition to being noted as a strategic priority in our current plan, there are a number of reasons that the bronze certification process has added value to our organization. Some of the most notable reasons include:

  • It guides us in implementing a long-term strategic focus on excellence, innovation, and wellness.
  • It commits us to continuous quality improvement, efficient practices, and accountability.
  • It directs our focus towards addressing the needs of our clients and our community.
  • It supports our vision, mission, and values.

There are a number of organizational achievements to be celebrated as a result of our bronze certification process including:

  • The beginning steps towards a clear and focused client experience strategy that will further demonstrate our commitment to our community and their needs.
    • This includes policies related to client experience and diversity.
    • Having ways for clients to give feedback on the services they have received to monitor and improve.
  • Effective use of our existing communication channels, and the opportunity to improve them, which is also one of our strategic priorities.
  • A demonstrated leadership approach focused on providing excellence in our operations.