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The following guidance is intended to help with clarification of general public health measures in the Provincial Roadmap to Reopen for personal care settings.

For information about how to assess COVID-19 risks in your retail setting and to plan risk modifications, please refer to the WECHU Risk Assessment for Workplaces page.

Visit WECHU’s Provincial Pandemic Status page for updates on Windsor-Essex’s status level and a summary of current provincial requirements and local enhanced measures.

Enhanced Local Measures & Instructions

The Medical Officer of Health’s Workplace Letter of Instruction provides additional measures that employers can implement to keep employees and customers safe, such as:

  • Providing workers with appropriate personal protective equipment if the work environment cannot be altered to allow the required 2 metres (6 feet) of physical distancing at all times;
  • In the circumstance that employees are within a 2 metres (6 feet) distance of each other or a customer that isn’t masked (e.g., a server in a restaurant tending to those eating without masks), a face shield or eye protection is also required.

Three-Step Roadmap

  • All personal care services and settings are closed
  • Sensory deprivation pods permitted when prescribed by a regulated health professional

Personal care services relating to the hair or body, including hair salons and barbershops, manicure and pedicure salons, aesthetician services, piercing services, tanning salons, spas and tattoo studios, may open if they comply with the following conditions:

  • The total number of patrons permitted indoors in the establishment must be limited to the number that can maintain a physical distance of at least two metres from every other person in the establishment, and in any event cannot exceed 25% capacity.
  • No personal care services that require the removal of a mask or face covering may be provided.
  • Persons who provide personal care services in the business must wear appropriate personal protective equipment.
  • No member of the public may be permitted to enter the premises except by appointment.
  • No member of the public may be permitted to be in the premises except for the period of time during which they are receiving personal care services.
  • The person responsible for the establishment must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Music must not be played at a decibel level that exceeds the level at which normal conversation is possible.
  • Steam rooms and saunas must be closed.
  • Oxygen bars must be closed.
  • Individuals must be actively screened.

Personal care services relating to the hair or body, including hair salons and barbershops, manicure and pedicure salons, aesthetician services, piercing services, tanning salons, spas and tattoo studios, may open if they comply with the following conditions:

  • Persons who provide personal care services in the business must wear appropriate personal protective equipment but may provide services that require the removal of a face covering
  • The person responsible for the establishment must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate
  • Oxygen bars must be closed
  • Individuals must be actively screened before they enter the establishment.
  • No member of the public may be permitted to enter the premises except by appointment.

Capacity Limits

The person responsible for a place of business or facility that is open to the public shall limit the number of persons in the place of business or facility so that:

  • Members of the public are able to maintain a physical distance of at least two metres from every other person in the business or facility; and
  • The total number of members of the public in the business or facility at any one time does not exceed the allowable capacity limit.

Determining Capacity Limits:

  • To calculate 75% capacity of an outdoor setting, divide the total square metres of area accessible to the public (not including shelving and store fixtures) by 1.33 and round the result down to the nearest whole number.
  • To calculate 50% capacity of an indoor setting, take 50% of the maximum occupant load of the business or facility, or part of a business or facility, as applicable, as calculated in accordance with Ontario Regulation 213/07 (Fire Code), made under the Fire Protection and Prevention Act, 1997.
  • To calculate 25% capacity of an indoor setting, take 25% of the maximum occupant load of the business or facility, or part of a business or facility, as applicable, as calculated in accordance with Ontario Regulation 213/07 (Fire Code), made under the Fire Protection and Prevention Act, 1997.

COVID-19 Safety Plan

The person responsible for a business that is open must prepare and make available a safety plan. The plan must:

  • Describe measures/procedures that have been or will be implemented in the business, place, facility or establishment to reduce spread of COVID-19.
  • Include measures for screening, physical distancing, masks, cleaning, disinfecting and personal protective equipment (PPE).
  • Be in writing and made available to any person for review, on request.
  • Be posted in a visible place to come to the attention of those working in or attending the location.

Non-Medical Face Masks, Face Coverings, and Eye Protection

Ontario Regulation 364/20: Rules for Areas at Step 3 and at the Roadmap Exit Step mandates the wearing of face masks that cover the mouth, nose, and chin in indoor public places and workplaces.

In addition to wearing a non-medical face mask or face covering, staff must wear eye protection when they are:

  • Within 2 metres of patrons who are not wearing a non-medical mask or face covering, and/or
  • In an indoor area and are not separated by plexiglass or some other impermeable barriers.

Train staff on the proper use, removal and disposal of non-medical masks.

Non-medical masks do not replace other important public health measures, such as physical distancing, proper hand hygiene, coughing and sneezing into a tissue or sleeve and staying home when feeling ill.

More information about face coverings and eye protection is available by visiting the Face Coverings & Eye Protection webpage.


Signage and Screening

  • Every patron/customer/staff member that enters the facility/workplace must be screened for COVID-19 symptoms and risk factors.
  • The person responsible for the establishment must actively screen individuals. The COVID-19 Customer Screening Tool may be used to meet this requirement. Actively screen staff using the COVID-19 Screening Tool for Workplaces. This includes workers, volunteers, suppliers, and contractors.
  • Post signage at entrances and throughout the retail establishment that clearly communicate procedures for physical distancing between staff and customers.  This include posters and floor markings such as instructional tape/stickers that direct the flow of people waiting for services, including any waiting areas. Examples of signage can be found in the Resources & Signage section of the WECHU website.
  • Post signage to communicate entry procedures such as hand sanitizing, sneeze and cough etiquettewearing of cloth masks, and/or screening for symptoms.
  • Ensure employees are aware of common COVID-19 symptoms and in addition to active screening upon arrival, instruct them to complete a daily provincial screening tool for workplaces before reporting to work.
  • Provide training to employees on effective hand hygiene practices and if required, the proper way to put on and remove PPE such as masks, face shields, gowns, and gloves.

Physical Distancing

Complete any needed modifications in areas where there will be staff and/or customers, to assist with physical distancing and proper cleaning and disinfection. For example:

  • Monitor entrances to control staff and customers entering the store.
  • Rearrange store layout and remove non-essential furniture/items, to allow ease of movement for physical distancing.
  • Establish directional aisles to manage customer flow and place visual markers (e.g. tape on the floor, pylons, signs) spaced 2 metres apart for customers lining up when waiting to enter the store and cash-out.
  • Staff should remind customers to stay 2 metres apart, as much as possible while shopping.
  • Use every other check out station if less than 2 metres apart.
  • If possible, install barriers (e.g. Plexiglas) between workers who must work in close proximity to each other.
  • Install barriers (e.g. Plexiglas) in areas where customers must come within 2 metres of employees (such as at check-in area or check-out areas) or within 2 metres of people from other groups (self check-out).
    • For barriers in areas where people are standing, ensure the top of the barrier is 15 cm above the top of the head of the tallest patron or employee, which would be at least 2 metres (79 inches) from the ground.
    • For barriers in areas where people are sitting, ensure the top of the barrier is 15 cm above the top of the head of the tallest seated patron or employee, which would be at least 1.46 metres (58 inches) from the ground.

General Cleaning and Disinfecting

  • Ensure hand washing facilities are available and in good working order.
  • Ensure there is always sufficient supply of approved disinfecting solution or wipes, and an alcohol-based hand rub (hand sanitizer) with a minimum of 60% alcohol content, liquid hand soap, and paper towels. These should be easily accessible to employees.
  • Provide additional garbage bins for safe disposal of used masks, tissues, and paper towels and wipes.
  • Shopping carts and baskets must be sanitized between each customer. Items that cannot be easily sanitized should not be provided (e.g. cloth bags).
  • Do not distribute coupons, samples, testers, or flyers by hand directly to customers. These items can be provided on a table for customers to take if interested.
  • Encourage the use of contactless payments whenever possible. If handling cash, use alcohol-based hand rub after each transaction and avoid touching your face.
  • Clean debit/credit terminals after each customer or as frequently as possible.
  • Encourage the use of contactless payments whenever possible. If handling cash, use alcohol-based hand rub after each transaction and avoid touching your face.

Resources

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Last modified: 
Friday, September 10, 2021 - 3:41pm